Frequently Asked Questions
Orders & Shipping
We currently ship across the United States and select international destinations. You’ll see calculate shipping options at checkout based on your location.
Shipping rates are calculated at checkout based on your location and order size.
If you're unsure, feel free to send us a message and we’ll be happy to help.
Returns & Exchanges
We want you to be completely happy with your purchase!
Here's what you need to know about our return process:
Direct Purchases
While we don't accept returns on cosmetics after shipping
for hygiene reasons, we're here to help with any issues.
Retailer Purchases
If you bought our products from a retail store, please
contact them directly for return or exchange assistance.
Canceling Orders
Need to cancel? No problem! You can cancel your order before
it's packed and staged for shipping.
Damaged or Defective Items
Received a damaged or defective product? We've got you
covered! Simply:
- Email
us at sales@heritagecosmetic.com
- Include
photos of the damaged/defective item
- We'll
work with you to make it right
For complete details on our return policy, please visit our
website's return policy page.
Thank you for choosing Heritage Cosmetics!
Skin sensitivity
All our products are crafted with natural, gentle ingredients specifically formulated to be safe for every skin type—even the most sensitive!
While we take pride in our skin-friendly formulations, we always recommend performing a quick patch test before full application. This simple precaution ensures your skin loves our products as much as we think you will!
Your skin's health is our priority, and we're committed to providing beauty products that care for you naturally.